In 2012 the following events took place
![ICHAS ICHAS](http://bhspeakout.org.uk/wp-content/uploads/2019/02/ICHAS.jpeg)
Speak Out starts to offer advocacy to people with learning disabilities who need support to make a complaint about health services (IHCAS)
![QPM_AWARD QPM_AWARD](http://bhspeakout.org.uk/wp-content/uploads/2019/02/QPM_AWARD.png)
Speak Out achieves the National Quality Performance Mark for advocacy (QPM)
![Art workshop (2) Art workshop (2)](http://bhspeakout.org.uk/wp-content/uploads/2019/02/Train-the-Trainer-course-1-450x459.jpg)
‘Train the Trainer’ Course is run. 10 new trainers begin work alongside Speak Out staff delivering regular Disability Awareness training.
Consultation work takes place via focus groups, interviews and outreach